The tech support team wants to help you. Please respect their time and your own by following these guidelines when calling the 800 number   (800) 403-3204 x2) or emailling  support@iemsupport.com :

1) Please be in front of the computer that you are having the problem with when you call.
It is nearly impossible to diagnose a problem with a computer without the detailed information available when you are right there with it.

2) Know the General type of problem you are experiencing. (connecting, email, logging in)
Do you have an Internet connection? Can you surf the web? Can you send/receive email? At What point in the login process do you receive the error? When first logging in with Citrix, when logging into FRED with your ES code?

3) ALWAYS LEAVE YOUR NAME AND PHONE NUMBER, when leaving a message via phone or email.