How do I recover my login or password?
How do I print from the Web Outlook Exhange e-mail?
How do I 'attach' a document in the Exchange?
How do I create a favorite/shortcut for Outlook Web Access?
Where are instructions if I want to set up Outlook by myself?
How do I create a distribution list?

Q. How do I recover my login or password?
A. In the interests of security, we would prefer that you either contact us by phone or use the Ceniom Managed Services Module to reset the password.(If we responded to an email anybody could pose as you and change your password.).
So either call (800) 403-3204 x2 or use the CNS module (see instructions, http://www.iemsupport.com/CMS/trouble.htm )

Q. How do I print from the Web Outlook Exhange e-mail? I would like to be able to print any e-mail directly from the program.
A. Printing from "inside" the program is only available when using Internet explorer as your browser. First, double click on the message you want to print from the list of messages. A new window will open with a printer icon at the top(called printable view when you roll over it). Click this icon and your printer dialog will open.

Q. How do I 'attach' a document in the Exchange? (I see the "Forward" icon, but see no "Attachment" option.)
A. Click on forward or reply there is is an icon (a paperclip) that is called attach file.

Q. How do I create a favorite/shortcut for Outlook Web Access?

1. Open Internet Explorer
2. In the address box type https://exchange.ieminc.org/owa and click Enter
3. Add this link to your Favorites
4. Click on File and choose Send Shortcut to Desktop
5. Choose This is a private computer if you on your home PC or This is a public or shared computer if you work on public PC
6. Type your username in E-mail Address box, the password and click Log On

Q. Where are instructions if I want to set up Oultlook by myself?
A. Although this is not recommended, these instructions are available (for Windows) here.

Q. How do I create a distribution list?
A. Using the Microsoft Exchange Server Web Email Access:
(This option is not available when you use the “Outlook Web Access Light”).

1) Before creating a Distribution List, you must have each of the members that you’d like to have included on the list in your Contacts folder.
a. Click on Contacts on the bottom left side.
b. Across the top of the page, you will see an icon that says “new”, when you click on the arrow beside new, choose “contact”. Complete the name and email address of the person that you would like to have added. Click “Save and Close”.
c. Do this for each person that you would like to have on your Distribution List.

2) To create the Distribution List:
a. Click on Contacts on the bottom left side.
b. Across the top of the page, you will see an icon that says “new”, when you click on the arrow beside new, choose “distribution list”.
c. Type in the “list name” (Parents, ES group, etc.)
d. Click on the word “members”.
e. Click on the word “people” under “show”, or “contact list”. Your contact list should appear.
f. Click on the name of a person that you’d like to include in your distribution list, and then click on the button on the bottom of the page that says “members”. The name of the person should appear in the field to the right. Choose another, and another, until your list is complete. Then click “OK”.
g. You can now view your list. Click the button “Add to list” that is to the right of your list of members, and then “Save and Close”.
h. The new list should now show on your Contacts page.
i. To send an email to this list, right click on the name and choose “new Message”.

B. Using the Microsoft Outlook:
a. Click on the arrow beside “new” at the top of Outlook, Choose Distribution List from the drop down.
b. Name the list (Parents, ES group, etc.)
c. Click on Select Members. The list that comes up is a global address list with names from all IEM schools. You may choose from this, or choose “contacts” from the drop down on top that says “show names from the:” Select a name, and click on the button “members”. Continue selecting names and then click ‘OK”.
d. You can now view your list. You may also click on the button “add new” and add a name to the list using this method. Once all names have been added, click “save and close”.
e. To send an email to your new list, click on the arrow beside “new” and select “mail message”. Click on the word “to” , then select “contacts” from the dropdown for “show names from the:”. Select your distribution list, and click “OK”. The list name should now be in the “to” section of your email message.