Instructions for use of Ceniom Managed Services.

Trouble Tickets

How to create a new Trouble Ticket.

You will be notified by email of any change in the status of your trouble ticket.

Log in as describe in the First Use Document.

Click on Create New Ticket.

Fill in the ticket form.

Ticket ID - Leave this blank.

Summary(required) – Put a brief description of the problem here.

Submitter Information – Filled in automatically from your Profile.

Category – Select the best descriptor of your problem from the drop down list.

Notes – Add any information you think pertinent.

Browse – You may also locate and attach any files on your machine that you wish to send to support, e.g. screen shot of the problem.

When you are satisfied with the information, Hit Submit.

How to check an existing Ticket.

Click on View Tickets

You will see a list of your tickets.

Click on the underlined Summary to see the detail view of the ticket. Any time there is a change in status or update of any kind to you trouble ticket, you will be notified by email at the address you enter in your profile.

You can add new notes to this ticket by hitting the new notes link, then hitting add when complete

The new note will appear at the top of the notes list