Instructions for First Use of Ceniom Managed Services.

After installing the Ceniom Managed Services agent, you will see a computer icon in the tray (lower right of the screen). Hovering the mouse over this icon will reveal your computer’s name.

Right-clicking on this icon will reveal a pop-up list.

Selecting Contact Administrator will send you to the Ceniom Managed Services website

This web site allows you to track all the tech support activity about your computer. The first thing to do upon accessing this page is to update your contact information.

Click on Change Profile.

Enter your name, email address, and phone number where you wish to be contacted. If you enter it once in your profile, you will not have to enter it again. This will allow tech support to contact you easily. Any time there is an update or change in status to one of your trouble tickets, you be emailed at the address you put in here.

Hit the green arrow to submit this information and continue.

This will take you back to the Welcome Page.

The Administrator Message and Remote Control do not apply to you and will be removed from your view soon. For now, only use the Getting Started and Trouble Tickets Section.