IEM Tech Support Site

To contact tech support
support@iemsupport.com
(800) 403-3204 x2

For AVG help Email avg@ieminc.org

Tech Support Guidelines
for CWCS

for SSCS, OGCS, and SMCS

Please complete the IEM Technical Support survey each time you use tech support to help us improve our service.

CWCS only: ESes first check with your ISP provider to see if the problem is due to your internet connection, and then note that e-mail or phone IT Support is available only for Citrix/Filemaker/FRED connection or FRED/printer compatibility issues.

FAQ's from Technical Support (incl. Windows 7 Update Information)

Link to Outlook Web Access Apple Macintosh Training Resources

Training Resources (Windows 7, Outlook, Word, Excel, etc.)

AVG(anti-virus) Installation File and Help (PC Users)
  Blackberry Set-Up for Exchange
Citrix Install Instructions (PC Users) Apple IPhone Update for Exchange
Citrix Install Instructions (Mac. Users) Recommended Computers
Citrix FAQ Favorite free applications
HP/Citrix Printer Compatibility List Windows Secrets

The Items below apply only to
South Sutter, Ocean Grove, and Sky Mountain Charter Schools

Ceniom Managed Services(CMS) Antivirus Install Instructions (Mac. Users)
Install Instructions for Ceniom Managed Services  
CMS Trouble Ticket Instructions  

If you wish to see anything added to the site, please click on this link